The Cannata Report’s 36th Annual Dealer Survey asked dealers to rate their A3 OEMs. The results were published in our November issue. In addition to the numerical ratings, we included four to five representative dealer comments to justify their ratings. Because of space limitations, those comments were only a fraction of what we received. In the fifth of six installments, we share comments from 25 dealers representing Sharp to qualify their rating of their OEM.
Excellent – “Sharp’s leadership has taken an extremely proactive and innovative approach to support its dealers during the global pandemic.”
Excellent – “We have a great relationship with Sharp. They have done a very good job of working with quotas and targets to help us be more profitable through this past year.”
Excellent – “Good overall product line from top to bottom.”
Excellent – “Very responsive and attentive.”
Excellent – “Sharp is very responsive to my needs and requests and manufactures consistent quality products.”
Excellent – “Very reliable and great to partner with in terms of communication.”
Excellent – “They care about the dealer channel and the product is top notch.”
Excellent – “Loyalty to small, independent dealers.”
Excellent – “Great support. They listen and continue to help us drive business.”
Excellent – “They are willing to work with us in a very flexible manner to reach our goals whether it be through incentives or technological strategies.”
Excellent – “Sharp makes the best products. We have been a Sharp dealer for over 30 years and after having been a Samsung dealer for a few years and having experience with other manufacturers as well, Sharp is by far the best.”
Excellent – “Sharp understands what independent dealers require to succeed. Their staff are more like team members to our company vs the corporate red tape. Without Sharp, our growth would be in a very different position.”
Excellent – “They have been a true partner. While everything was falling apart, they were putting pieces together to keep us engaged.”
Excellent – “Sharp is great to work with and treats us like a valued customer.”
Very Good – “Understands our business and provides programs for us to be successful.”
Very Good – “Sharp makes a very solid product and the support team is fantastic (DSM, government, and major account manager, etc.).”
Very Good – “Great promo discounts and very reliable products.”
Very Good – “Sales and service support have been very good.”
Very Good – “The products are great. Support is very difficult at times for technicians. Too many barriers and not a clear path to a solution.”
Very Good – “They do a good job of supporting us but aren’t perfect.”
Very Good – “Sharp offers a very good product but has a terrible distribution channel partner—Tech Data.”
Very good – “Reliable, past record.”
Very Good – “Sharp has really tried to be a leader and lookout for all of its dealers during the Pandemic by instituting programs and helping with budgets. They were firm in messaging that we should do whatever is necessary to survive and not worry about hitting quotas for the manufacturer. They acted like a partner thru the whole period!”
Good – “Lack of proactive support and training.”
Good – “They seem to be less interested in us little guys.”
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