Xerox Managed Print Services has announced its accredited channel partners can now run their service visits, supplies delivery and back-office functions with a new integration with ECi e-automate software.
Sales, contracts, inventory, purchasing, reporting, managed service requests and other critical information can be accessed and managed securely anywhere, anytime all through a single cloud-based system.
The ECi e-automate software now integrates with Xerox Services Manager (XSM).
XSM provides the data warehousing and service delivery workflows for managing meters, incidents, and assets in managed print contracts. Integrating these functions with ECi e-automate enables users to perform these workflows without switching between systems.
For COTG the integration helps manage the company’s product service function within a single tool, while taking advantage of Xerox’s global reach and insights from its proactive monitoring technology.
“With this integration we’re able to manage the service call lifecycle from service technician dispatch to internal and client reporting without having to update multiple systems,” said Mark Curtin, vice president of information technology, COTG, A Xerox Company. “The increased productivity and lower operational costs have been truly amazing.”
“Xerox has been a dominant force in MPS at the enterprise level for years and continues to bring that expertise to our channel partners to leverage in the small- to-medium size business (SMB) space,” said Pete Peterson, president, Xerox Channels. “The automated solution frees channel partners from time consuming manual processes and the complex management of multiple software systems, allowing them to be more profitable.”
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