Issue 395:

Reviewing the comments from dealers in our 34th Annual Dealer Survey is often an illuminating experience. One comment that stood out among…

Sharp President & CEO Mike Marusic informs dealers that they will be hearing from a large supporting cast of key Sharp personnel during the two-day dealer…

Left to right: Bob Kocis, Continuum; Jonathan McCormick, Intermedia; Stephan Tallent, Managed Security Service Providers, Fortinet; Alex Hoff, Auvik…

ACDI’s leadership team gathers with members of its dealer advisory board in preparation for its Solutions Summit in Lexington. From left to right: Minh…

The Konica Minolta exhibit at Printing United featured a storefront theme, showcasing an eclectic array of printed output, including packaging, labels, and…

The speech given by Swedish climate activist Greta Ernman Thunberg at the Climate Action Summit held at the United Nations headquarters in New York in…

I still remember when I met Armin Alt for the first time a couple of years ago during a Photizo Transform conference in London. I got a quick product demo of…

After 34 years of conducting our Annual Dealer Survey, and closely following the office technology industry day in and day out, one might think there wouldn’t be too…

We begin with the three top dealer concerns, which continue to be: competing with manufacturer’s direct branches (35%), declining clicks (32%), and hiring and…

Arguably, some of the more intriguing findings from our Survey are related to dealer concerns. Historically, we have asked dealers to identify their concerns from…

Each year, we ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” We then awarded five points for “Excellent,”…

Long ago and far away, OEM dealer meetings didn’t exist. For most dealers, the opportunities to rub elbows with other dealers and circulate among the various…

In addition to asking dealers to rate their A3 manufacturers, we asked them to rate their primary A4 manufacturer. With companies such as HP, Lexmark,…

For the third consecutive year in our Survey, the average number of leasing partners among the Big Six dealer universe held steady at 2.6. Any way you cut…

This is the sixth year that we have asked dealers to identify the companies—excluding the hardware manufacturers and leasing companies—that…

This is the third year where we have tracked dealer optimism and pessimism in three areas—A3, A4, and production print. Not every dealer responded to…

Learn from their mistakes. That’s what IT management experts at dealers say, offering encouraging advice for others in the channel who want to offer information…

In The Cannata Report’s 34th Annual Dealer Survey, Managed Print Services (MPS) and ECM/document management were two of the top five growth…

While attending October’s Sharp dealer meeting on Oct. 2, rumors started circulating that former Sharp President & CEO Doug Albregts had joined Marco as…

Big-ticket live entertainment is always looking for new ways to engage fans and provide an epic, immersive experience that can’t be replicated in the living room…

In 1996, I attended Graph Expo for the first time not knowing a whole lot about printing. Twelve months later (the year following drupa), this show morphed…

In June, our Dealer Tour brought us to Novatech in Nashville, Tennessee. Dan Cooper, who joined the company as CEO on  April 12, 2019, graciously…

Rebekah Nelson started the millennium with a difficult decision to make. She’d just completed an unusual double-major at Whitworth University—business…

The training to become a special operations combat controller is considered more rigorous than any of the other special forces. Only one in ten makes it…

Even though the year is winding down, we are gearing up for a host of new initiatives to be launched in the fourth quarter and in early 2020. And, of course,…