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Issue 408:

Rebuilding after COVID-19: what’s next for sales and service, hiring and retention, and recruiting. Plus, remote response, acquisitions, virtual events, how the pandemic has impacted business, Predictive Insight’s Ed McLaughlin, how dealers can recharge and reset, Pacific Office Automation, and more.

  • Op-Ed & Commentary

    Hard Copy | from the Editor’s Desk: the Art of Paying Attention

    by Scott Cullen February 8, 2021
    by Scott Cullen February 8, 2021

    I just finished reading The Biggest Bluff: How I Learned to Pay Attention, Master Myself, and Win by writer, journalist, and professional poker player Maria Konnikova…

    Read more
  • Technology Trends

    Japanese Headlines: Jbmia Holds 60th Anniversary Ceremony

    by Tetsuo Kubo February 8, 2021
    by Tetsuo Kubo February 8, 2021

    The Japan Business Machine and Information System Industries Association (JBMIA) held its 60th Anniversary Ceremony in Tokyo on November 13, 2020. (JBMIA is a Japanese…

    Read more
  • Technology Trends

    European Headlines: the Workflow Challenge

    by Petra Diener February 8, 2021
    by Petra Diener February 8, 2021

    These days, you don’t have to hunt for interesting, industry-challenging topics; it’s more like you must pick and choose. One dominating issue of the past year, and most…

    Read more
  • Economics

    Economic Matters: the 2021 Economic Outlook

    by Henry Willmore February 8, 2021
    by Henry Willmore February 8, 2021

    The best way to characterize the economic outlook for 2021 is that there is good news and bad news. The bad news will come first, in the form of what is likely to be a difficult…

    Read more
  • Managed IT & Solutions

    Managed It: So, You Want to Offer Managed IT

    by Noel Ward February 8, 2021
    by Noel Ward February 8, 2021

    A new vaccine may be zooming around in trucks and planes but in everyday terms, life is still going to be a bit dicey for a few months. And we have no idea of what…

    Read more
  • General Profiles

    Agent of Change

    by Scott Cullen February 8, 2021
    by Scott Cullen February 8, 2021

    t has been nearly a year and a half since José María Estébanez landed at Kyocera Document Solutions America in Fairfield, New Jersey. After three years in The Netherlands, where…

    Read more
  • Technology Trends

    Remote Response: Setting the Stage for the Future

    by Noel Ward February 8, 2021
    by Noel Ward February 8, 2021

    At least we’re somewhat used to it by now. The pandemic, I mean, and all the closures, limitations, masks, and rules that seem to come with it. None of it is much fun, and just…

    Read more
  • Marketing & Social Media

    Reimagining Your Dealership

    by Scott Cullen February 8, 2021
    by Scott Cullen February 8, 2021

    Applied Imaging, headquartered in Grand Rapids, Michigan, is on a mission to reposition itself as more than just a copier dealer. Much of that repositioning…

    Read more
  • Office Technology Acquisitions & Mergers

    2021 Acquisitions Outlook

    by Scott Cullen February 8, 2021
    by Scott Cullen February 8, 2021

    Over the last 30 years, the independent dealer channel has been getting smaller and smaller. Initially, this shift came from mega dealers such as IKON (formerly Alco Standard)…

    Read more
  • CR Events

    Remote Control

    by Cary Sherburne February 8, 2021
    by Cary Sherburne February 8, 2021

    With the pandemic still raging in full force in many parts of the globe, the probability of holding large in-person events anytime soon seems dim. Organizations are still planning…

    Read more
  • Technology Trends

    Virtual Panel Series: Exist Plan

    by Scott Cullen February 8, 2021
    by Scott Cullen February 8, 2021

    One of these days, we are going to stop writing about the pandemic. I promise. But until it is eradicated and a faint memory in our collective consciousness, there is no avoiding…

    Read more
  • Hiring & Retention

    Hiring and Retention in the Time of Covid

    by CJ Cannata February 8, 2021
    by CJ Cannata February 8, 2021

    As we close out the first year of the pandemic that is expected to continue well into 2021, companies who had a “wait and see” approach bolstered by cautious optimism are now finding…

    Read more
  • Technology Trends

    Profit Center

    by Scott Cullen February 8, 2021
    by Scott Cullen February 8, 2021

    The last time we spoke with Ed McLaughlin of Predictive InSight, we were introduced to a new predictive analytics and data collection agent (DCA) for the office technology…

    Read more
  • Women/Young Influencers & Diversity

    Young Influencer: the Millennial Mindset

    by CJ Cannata February 8, 2021
    by CJ Cannata February 8, 2021

    The generally accepted definition of a millennial is someone born between 1981 and 1996. Today, even the youngest millennials have been in the workforce for a few…

    Read more
  • General ProfilesCR-Connect Dealer Tour

    CR-CONNECT 2021 Virtual Dealer Tour: Owning the Pivot

    by Scott Cullen February 8, 2021
    by Scott Cullen February 8, 2021

    POA takes the word “pivot” seriously, especially since that word succinctly describes what it has been doing since March 2020…

    Read more
  • Veterans

    Veteran’s Way: Imaging Industry Initiatives for Hiring Veterans Part 1

    by Frank G. Cannata February 8, 2021
    by Frank G. Cannata February 8, 2021

    In our efforts to encourage corporations and dealers to hire veterans, we embarked on a mission to interview a few of the leading organizations in the world of print. What…

    Read more
  • Awards & Charity

    The Cannata Report’s 35th Anniversary Gala Recap

    by Cathy O'Brien January 13, 2021
    by Cathy O'Brien January 13, 2021

    When we began to plan for our 35th Anniversary Awards & Charities Gala at the beginning of the year pre-COVID 19, we knew we wanted to do things a little different…

    Read more
← Issue 407
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