In the office technology industry, customer appreciation works in two ways. There’s the appreciation that vendors show their dealer partners, and the appreciation dealers show their customers with customer events and other perks.
Issue 438:
Customer, vendor, and dealer appreciation is examined from all aspects, with articles devoted to staging successful customer appreciation events, the importance of relationships between vendors and dealers, fostering dealer loyalty, and crucial qualities needed from a distribution partner. Our Dealer Advisory Panel of notable office technology dealers from across the U.S. shares insights on the challenges of working with business partners and offer strategies for success, and we report on Konica Minolta’s Step Together program, which is aimed at empowering women throughout the office tech industry. Plus, our CR-Connect 2024 Dealer Tour spotlights Impact Networking and its president, Frank Cucco.
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Sales & Marketing
CLICK – Pacific Office Automation Gives Its Regards to Broadway at Annual Sales Meeting
by Scott CullenHighlights from Pacific Office Automation’s annual sales meeting in Portland, Oregon.
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Highlights from the 2024 Executive Connection Summit in Scottsdale, Arizona.
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Technology Trends
Japanese Headlines: Ricoh Promotes Digital Services as a Catalyst for Growth
by Tetsuo KuboCarsten Bruhn, president and CEO of Ricoh USA, explains the current state of the North American market during a digital services briefing.
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Sales & Marketing
Outside the Box: Success and the Culture of Gratitude and Appreciation
by Petra DienerWhen did you last say thank you to someone? I mean, not to your partner for preparing breakfast for you, or the supermarket cashier, just because it’s a habit.
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Women/Young Influencers & Diversity
Step Together: Konica Minolta’s Mission to Empower Women in the Dealer Channel
by Sharon Tosto EskerKonica Minolta’s Step Together program is breaking barriers and fostering a supportive network for women leaders.
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Customer appreciation events engage customers and allow businesses to express gratitude while building loyalty and cultivating brand awareness.
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Personal relationships between vendors and dealers foster the dealerloyalty that helps business happen.
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Technology Trends
Strategies for Success: How Office Technology Dealers and OEMs Can Thrive Together
by Mark VrunoIt’s a simple, win-win equation: OEMs help office technology dealers sell more equipment, which leads to everyone making more money.
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Our Editorial Advisory Board shares its thoughts on the challenges and successes of a dealer-vendor relationship.
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The Cannata Report takes a closer look at why third-party distribution partners are thriving in the office technology industry.
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General Profiles
CR-Connect Dealer Tour 2024 | Navigating Risk and Innovation: Impact Networking’s Strategies for Growth
by Scott CullenFrank Cucco’s presentation at the Executive Connection Summit detailed what makes Impact Networking stand out.
