Issue 438:

In the office technology industry, customer appreciation works in two ways. There’s the appreciation that vendors show their dealer partners, and the appreciation dealers show their customers with customer events and other perks.

Highlights from Pacific Office Automation’s annual sales meeting in Portland, Oregon.

Highlights from the 2024 Executive Connection Summit in Scottsdale, Arizona.

Carsten Bruhn, president and CEO of Ricoh USA, explains the current state of the North American market during a digital services briefing.

When did you last say thank you to someone? I mean, not to your partner for preparing breakfast for you, or the supermarket cashier, just because it’s a habit.

Konica Minolta’s Step Together program is breaking barriers and fostering a supportive network for women leaders.

Customer appreciation events engage customers and allow businesses to express gratitude while building loyalty and cultivating brand awareness.

Personal relationships between vendors and dealers foster the dealerloyalty that helps business happen.

It’s a simple, win-win equation: OEMs help office technology dealers sell more equipment, which leads to everyone making more money.

Our Editorial Advisory Board shares its thoughts on the challenges and successes of a dealer-vendor relationship.

The Cannata Report takes a closer look at why third-party distribution partners are thriving in the office technology industry.

Frank Cucco’s presentation at the Executive Connection Summit detailed what makes Impact Networking stand out.