Adaptive office and workplace technology business owners remain, as always, ready to learn about AMRs in the dealer channel.
Issue 460:
The third annual AI issue: As the disruption accelerates in the office technology sector, learn why AI in 2025 was a warm-up. A new, regular column, “Office Tech & AI,” makes its debut. Plus, are robots coming to the workplace? We also examine how leasing partners can pave the way to monthly, subscription-based pricing models in more software-centric dealer environments and ponder the effect of private-equity suitors on the channel. Our CR Connect-Dealer Tour features The Office People (South Carolina) and CEO Sean Mummert.
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CLICK! WHERE WE’VE BEEN & WHAT WE’VE SEEN: Office Technology & National Business Products Industry Annual City of Hope Tour
by Mark Vrunoby Mark VrunoWhere in the office technology world we were last month: the National Business Products Industry Annual City of Hope Tour and Hall of Fame Dinner.
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Office/Workplace Technology
JAPANESE HEADLINES: Lots of Love for Digital Printing Demonstrated at page2026
by Tetsuo Kuboby Tetsuo KuboThe commercial digital printing event highlighted automatic adjustment functions that enhance quality along with toner and media that improve printed expression.
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Office/Workplace Technology
OUTSIDE THE BOX | Diversifying Services and Products Is Easy to Announce but Difficult to Price
by Petra Dienerby Petra DienerHow dealers are diversifying services and products, turning everything from cybersecurity to EV chargers into a monthly payment—and why the leasing partner quietly holds the blueprint.
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Business Management/Finance
Using AI for Customer Service Departments to Reduce Errors and Attract Great Talent
by Greg Waltersby Greg WaltersStart with AI where it hurts, like service, and fix the heartbeat of the dealership.
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Business Management/Finance
Office Technology’s AI Disruption Accelerates: 2025 Was a Warm-up
by West McDonaldFor office technology dealers, manufacturers and vendors, the time to get serious about artificial intelligence is now.
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Growth & Profitability
Exploring the Brave, New Office Technology World of AMRs
by Mark Vrunoby Mark VrunoHow an open-minded office equipment dealership is embracing robotics and autonomous mobile robots (AMRs).
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Leasing partners aid office technology dealers in transitioning to cloud, subscription-based Software-as-a-Service models for financing.
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Business Management/Finance
The PE Effect on the Office Technology Dealer Channel
by Noel Wardby Noel WardFor itchy owners who want to sell their office technology dealerships, does the private equity option represent a way out or a path to freedom?
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Cutting ties: Learn the warning signs and how to fire a customer.
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CR-Connect Dealer Tour
CR-Connect Dealer Tour | The Office People Designs Office Technology Experiences and Connects the Digital Dots
by Filomena TamburriThe profitable office technology journey from selling copiers to integrating and simplifying the user experience (UX), including electronic displays, AV services, and AI.

