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Issue 460:

The third annual AI issue: As the disruption accelerates in the office technology sector, learn why AI in 2025 was a warm-up. A new, regular column, “Office Tech & AI,” makes its debut. Plus, are robots coming to the workplace? We also examine how leasing partners can pave the way to monthly, subscription-based pricing models in more software-centric dealer environments and ponder the effect of private-equity suitors on the channel. Our CR Connect-Dealer Tour features The Office People (South Carolina) and CEO Sean Mummert.

  • Op-Ed & Commentary

    Editor’s Letter | Mark My Word: AI, AMRs, Robotics, and Whatever Workplace Technology Comes Next

    by Mark Vruno April 2, 2026
    by Mark Vruno April 2, 2026

    Adaptive office and workplace technology business owners remain, as always, ready to learn about AMRs in the dealer channel.

    Read more
  • CLICK! WHERE WE’VE BEEN & WHAT WE’VE SEEN: Office Technology & National Business Products Industry Annual City of Hope Tour

    by Mark Vruno April 2, 2026
    by Mark Vruno April 2, 2026

    Where in the office technology world we were last month: the National Business Products Industry Annual City of Hope Tour and Hall of Fame Dinner.

    Read more
  • Office/Workplace Technology

    JAPANESE HEADLINES: Lots of Love for Digital Printing Demonstrated at page2026

    by Tetsuo Kubo April 2, 2026
    by Tetsuo Kubo April 2, 2026

    The commercial digital printing event highlighted automatic adjustment functions that enhance quality along with toner and media that improve printed expression.

    Read more
  • Office/Workplace Technology

    OUTSIDE THE BOX | Diversifying Services and Products Is Easy to Announce but Difficult to Price

    by Petra Diener April 2, 2026
    by Petra Diener April 2, 2026

    How dealers are diversifying services and products, turning everything from cybersecurity to EV chargers into a monthly payment—and why the leasing partner quietly holds the blueprint.

    Read more
  • Business Management/Finance

    Using AI for Customer Service Departments to Reduce Errors and Attract Great Talent

    by Greg Walters April 2, 2026
    by Greg Walters April 2, 2026

    Start with AI where it hurts, like service, and fix the heartbeat of the dealership.

    Read more
  • Business Management/Finance

    Office Technology’s AI Disruption Accelerates: 2025 Was a Warm-up

    by West McDonald April 2, 2026
    by West McDonald April 2, 2026

    For office technology dealers, manufacturers and vendors, the time to get serious about artificial intelligence is now.

    Read more
  • Growth & Profitability

    Exploring the Brave, New Office Technology World of AMRs

    by Mark Vruno April 2, 2026
    by Mark Vruno April 2, 2026

    How an open-minded office equipment dealership is embracing robotics and autonomous mobile robots (AMRs).

    Read more
  • Business Management/Finance

    Re-engineering Financing for the Cloud Era

    by Henry Willmore April 2, 2026
    by Henry Willmore April 2, 2026

    Leasing partners aid office technology dealers in transitioning to cloud, subscription-based Software-as-a-Service models for financing.

    Read more
  • Business Management/Finance

    The PE Effect on the Office Technology Dealer Channel

    by Noel Ward April 2, 2026
    by Noel Ward April 2, 2026

    For itchy owners who want to sell their office technology dealerships, does the private equity option represent a way out or a path to freedom?

    Read more
  • Business Management/Finance

    How to Fire a Customer

    by Adrienne Palmer April 2, 2026
    by Adrienne Palmer April 2, 2026

    Cutting ties: Learn the warning signs and how to fire a customer.

    Read more
  • CR-Connect Dealer Tour

    CR-Connect Dealer Tour | The Office People Designs Office Technology Experiences and Connects the Digital Dots

    by Filomena Tamburri April 2, 2026
    by Filomena Tamburri April 2, 2026

    The profitable office technology journey from selling copiers to integrating and simplifying the user experience (UX), including electronic displays, AV services, and AI.

    Read more
← Issue 459
Issue 461 →

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  • Current Issue
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