How to prevent fast-paced changes from slowing down the service experience within workplace technology.
Issue 459:
Learn how more office technology dealers are migrating from hardware suppliers to DX partners in the Age of AI, Cloud, and Cybersecurity. We also take a deep dive into Konica Minolta’s bizhub vCare Pro Suite remote service model and recap the 2026 Executive Connection Summit. From Japan, get a glimpse at Epson Sales’ XaILab. An “iconic” Q&A features six of the imaging industry’s leading figures over the past 50 years. And, the CR Connect-Dealer Tour spotlights resilient office technology dealer Electronic Office Systems in New Jersey and its leader, Andrew Ritschel.
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In this Women’s History Month 2026 edition of “Coffee with Carol,” a remarkable 106-year-old reflects on a life filled with change, technological and otherwise.
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CLICK: The Office Technology Industry’s Executive Connection Summit, 2026 Edition
by CJ Cannataby CJ CannataWhere we were last month: ECS 2026, the big office technology event in Arizona!
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Office/Workplace Technology
JAPANESE HEADLINES: Epson Sales Opens “Epson XaILab”
by Tetsuo Kuboby Tetsuo KuboThe Epson XaILab facility supports corporate customers in solving business challenges.
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Office/Workplace Technology
OUTSIDE THE BOX | All the Service Tools in the World, and Yet, No Success
by Petra Dienerby Petra DienerWhat do microwaves and MFPs have in common? A true anecdote about high-tech service lacking the high-touch human element.
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From office technology hardware provider to digital transformation partner in the age of AI, cloud, and cybersecurity.
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Office/Workplace Technology
DEEP DIVE: How Konica Minolta’s Remote Calling Enhances Office Technology Service
by Mark Vrunoby Mark VrunoWill more profit-chasing dealers embrace bizhub vCare Pro-Suite, the DX, virtual office technology from Konica Minolta Business Solutions?
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CR Exclusives
6 Office Technology Dealer Channel Icons Share Their Wisdom
by Mark Vrunoby Mark VrunoLessons from the past can help today’s office technology dealers to stay competitive.
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CR-Connect Dealer Tour
CR-Connect Dealer Tour | Resilient Leadership at Office Technology Dealer Electronic Office Systems
by Mark Vrunoby Mark VrunoAndrew Ritschel and his New Jersey team stay the course through challenging times in the office technology channel.
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Veterans
VETERANS WAY: Meet Deepak Sharma, U.S. Veteran and Army Combat Engineer
by Frank G. CannataU.S. veteran talks about his military experience and post-service career path to that led him to Kyocera Document Solutions Inc.
