Managed IT Services

Newly created Doceo position marks a strategic step in Mid-Atlantic dealer’s ongoing mission to broaden information technology (IT) services, spanning managed IT, hardware, software, cloud solutions, and cybersecurity from the firm’s base in York, Pennsylvania.

Three start-up contestants from this group will present their innovative solutions on stage at IT Nation Connect 2025; winners receive $100K in prize money.

Keeping up with cybersecurity—the scary subset of managed IT. Strategies are evolving for office technology dealers.

On the road to managing IT and cybersecurity, technological threats can point the way to more recurring revenue for dealerships.

A combination of security controls, policies, procedures, and training is necessary for staunch cybersecurity.

When dealers provide cybersecurity services through MSP partnerships, mutual expectations need to be managed.

Some of the largest pitfalls include how to sell, to whom, and how to define sales ‘wins.’ These challenges are tips of the deep, cybersecurity iceberg.

Is managed IT in the mix with your sales and lease deals? Should it (IT) be part of a lease agreement?

With deep roots, a clear vision, and a culture-first approach to growth, Jocelyn Gorman takes the president’s role at Document Solutions Inc. (DSI) in Albuquerque, New Mexico.

Military veteran Angelita Fanas has journeyed from active service in the U.S. Army to becoming a valued team member of Sharp’s AV team.

Strategic move strengthens CDS’s footprint across Pennsylvania, expanding its service capabilities and customer reach throughout the region with purchase of Xerox agent IT Business Solutions.

Prakash Talreja and Russell Humphries to lead ConnectWise product and engineering teams.

Chicago area-based office technology dealer expands its presence to the Rocky Mountains.

Innovative is software is essential to evolving the partner channel. We take a look at this plus what’s going on with MPS, MFPs and more.

As experienced equipment technicians retire and fewer recruits enter the field, dealerships must rethink training, hiring and retention strategies.

From managed IT and cybersecurity to e-commerce, Donnellon McCarthy Enterprises is evolving beyond traditional office technology. And. acquisitions are a major part of the Cincinnati-based dealership’s growth strategy.

An Air Force veteran shares his experience in special operations, his transition to civilian life, and advice for fellow veterans seeking meaningful careers.

Intelligent automation through RMM and RPA empower MSP and ITSM teams to drive measurable efficiency gains, elevate end-user experiences and reduce labor costs.

Annual report is leading source for compensation data and best practices of top-performing IT solution poviders.

Peter Kujawa to lead newly consolidated Partner Communities org, bringing managed service providers (MSP) community resources under one umbrella. The new business unit is dedicated to amplifying the voice of its partner community, bringing new leadership and enhanced resources to IT Nation, which integrates existing ConnectWise programs.

C Spire announced the grand opening of its new office and technology hub in Homewood, Alabama.

Fraser subsidiary expands its presence with the acquisition of Computer Management and Marketing Associates (CMA), a leading independent managed IT company in the Lehigh Valley.

Helping dealers with business diversification strategies to expand their product and service offerings is a perennial theme. What about your revenue streams? Are they recurring? Perhaps consider adding thermal barcode printers, laptop computers or/and managed IT services to your menu mix.

Five Cannata Report Advisory Board members reveal what’s worked, what hasn’t, and what’s next in their diversification journeys.

Strategies for unlocking growth opportunities in IT services.