In the November issue of The Cannata Report we presented the second half of our 36th Annual Dealer Survey, featuring dealer ratings of their A3 OEMs. That issue also included four to five representative comments from dealers to justify their ratings. Over the course of the next few weeks, we will present up to 20 dealer’s comments per “Big Six” OEM (Canon, Konica Minolta, Kyocera, Ricoh, Sharp, Toshiba), which will provide an even clearer picture of what dealers really think of their OEM.
In the second of six installments, we share comments from 21 dealers representing Konica Minolta Business Solutions U.S.A. to qualify their rating.
Excellent – “Konica Minolta seems to have finally settled down on hitting the market with tentacles everywhere. After failed attempts at large format and 3D, they are focused on production and MRC.
Excellent – “Vision, service, support, product offering.”
Excellent – “They have great products, and we get great care from them overall.”
Excellent – “Konica Minolta furnishes us with excellent service and sales courses to sell and service its products.”
Excellent – “Full product line and very reliable.”
Excellent – “Excellent support for warranty and exchanges and IT offerings as a partnership, including full outsourcing.”
Excellent – “Understands our business situation, helps us to succeed in challenging times.”
Excellent – “Diverse product offerings, great support.”
Very Good – “Easy to deal with. Helps with competitive situations in larger deals. Communicates well with our team.”
Very Good – “Manufacturer’s rep is responsive and supportive.”
Very Good – “Broad product line, good technical support.”
Very Good – “They are very solid, but not as solid as they once were.”
Very Good – “Helpful tech support, good R&D in product line.”
Very Good – “Maintains presence in our dealership and product portfolio is very strong.”
Good – “Pricing too high. CPC too high.”
Good – “Struggling with costs and people.”
Good – “Poor communication.”
Good – “Great product but they are difficult to do business with.”
Good – “Great product, poor support.”
Good – “Product good, leadership poor.”
Good – “Lack of contact.”
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