Fresh channel content examines how progressive office technology dealerships are migrating from roles as hardware suppliers to digital transformation (DX) partners in the modern Age of AI, Cloud, and Cybersecurity. Contributor Noel Ward suggests ways in which owners can grow, automate workflows, improve profitability, and sustain their businesses as we continue the march toward the year 2030. In a related story, Chief Editor Mark Vruno takes a deep dive into Konica Minolta’s bizhub vCare Pro Suite and improvements to the OEM’s remote service model. Soon, he writes, U.S. customers will see technicians wearing headsets equipped with heat sensors that detect printhead problems. A sidebar looks at the healthcare vertical market opportunity, and Vruno recaps last month’s Executive Connection Summit (ECS), offering his top 10 takeaways.
- An “iconic” Q&A features six of the imaging industry’s leading figures over the past 50 years.
- In her popular “Outside the Box” column, Petra Diener likens her failed microwave to a break-and-fix model with which we are more familiar.
- Frank Cannata’s newest “Veterans Way” interview subject is Deepak Sharma, a former U.S. Army combat engineer now with Kyocera.
And speaking of icons, you may be surprised to learn the identity of the 106-year-old woman whom Carol Cannata interviewed to commemorate Women’s History Month this year.
2 more office technology highlights:
- Epson Sales has opened its XaILab in Japan, and it’s not a typical showroom. Read the details in our “Japanese Headlines.”
- Resilience is the description that comes to mind when reading the story of Andrew Ritschel and Electronic Office Systems, his New Jersey dealership.
Please don’t hesitate to reach out to me at cjcannata@cannatareport.com with any questions, issues, or comments. We welcome your feedback as we strive to provide the best reporting and analysis of the industry.
CJ Cannata
President & CEO
