Fifth annual Direction of Technology Report finds 66% of IT partners accelerating AI investment, says TD SYNNEX, but only 21% generating meaningful revenue from it.
Diversification
New ways office technology dealers with roots in traditional copier businesses can expand their product offerings beyond traditional printing and copier services. Diversification strategies include engaging in new business endeavors that either complement or enhance existing offerings like managed IT services or devoting resources towards entirely new product lines or services like electric vehicle charging stations.
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Office/Workplace Technology
Source Support Services Joins the Consortium to Orchestrate Global Field Service Outcomes in Emerging Markets
by Mark VrunoEd Krzysik, formerly with Ricoh, is Source Support Services’ VP of field service, reports The Consortium.
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Our rapid recap of the previous week’s office technology news.
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Business Management/Finance
Komori Strengthens Business Foundation in Semiconductor Manufacturing Sector
by Mark VrunoWhat was the Maruyama Chiller Corporation is now a wholly owned subsidiary named Komori Precision Technologies Corporation.
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Growth & Profitability
Epson’s Point-of-Sale Solutions Bring Streamlined Order Pickup to Multi-Concept Food Hall
by Mark VrunoKluck’s Cloud-native restaurant platform and Epson liner-free thermal label printers simplify order fulfillment and eliminate guest pickup confusion for Central Park St. Pete Food Hall in Florida.
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Our rapid recap of the previous week’s office technology news.
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Partners across North America and Europe can access KUKA Group’s autonomous mobile robots, backed by TD SYNNEX enablement, training, and demand-generation support.
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New printbar brings full-color customizable on-demand digital printing to building products, says Fujifilm Integrated Inkjet Solutions.
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Our rapid recap of the previous week’s office technology news.
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Office/Workplace Technology
Pulse Technology Furnishes New Dormitory, Classroom Office Building at Purdue University Northwest
by Mark VrunoPulse Technology’s long-standing partnership with PNW includes the recent completion of major furnishing projects for both the university’s Classroom Office Building and the newly constructed Calumet Hall dorm.
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Technology previews of five-color 100- and 85-ppm production color devices, expected in Q1 ’27, highlighted Sharp’s exhibit at PRINTING United 2026.
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Video
GreatAmerica Offers 7 Strategies for Smarter Office Technology Dealer Operations: VIDEO
by Mark VrunoIn this “roundtable” video discussion, three GreatAmerica Financial executive leaders share practical advice to help office technology dealers—from when to invest through execution.
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LDI Connect’s SVP of cloud strategy explains why interoperability and workflow are so important for office technology dealerships.
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Growth & Profitability
DLL Releases eBook Addressing the Financing Opportunity Behind a $308 Billion Cybersecurity Market
by Mark VrunoGlobal security spending could reach $430 billion by 2029 per IDC forecasts, reports Netherlands-based DLL Group.
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Business Management/Finance
Distribution Management Names Greg Welchans Chief Corporate Development Officer
by Mark VrunoWelchans, formerly president and CMO, begins new role as chief corporate development officer at St. Louis-based Distribution Management.
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“Where Interoperability Becomes Revenue” is the theme for TWAIN Converge, which is coming to Tampa, Florida, in November.
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Where will inkjet go next, and how does the technology move downmarket? Kyocera shares some notions . . . .
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The office technology industry gathered to celebrate a century of Business Technology Association (BTA) advocacy and evolution.
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How does DEX Imaging lure and retain young people in the workforce? And, what’s its strategy for reselling IT services?
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What inkjet advancements is Kyocera bringing to PRINTING United Expo in Vegas, and what’s coming in early 2027? (Hint: The latter involves coated paper.)
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Production PrintUncategorized
TIME MACHINE: Dealers Dialed into Production Printing Since 2020
by Frank G. CannataNow is a good time to look back at the progress dealers have made in the production printing realm over the past 72 months.
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Three office technology dealers succeeding with selling production printing devices share their high-volume diversification strategies.
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Growth & Profitability
Gallus’ Successful System to Compose Concept Highlighted at LOUPE Americas
by Mark VrunoHeidelberg subsidiary Gallus reports more than 10 new press investments in the USA since start of latest fiscal year.
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Growth & Profitability
Epson and STOPware Team Up to Redefine Visitor Security with Full-Color Badge Printing
by Mark VrunoNew tech partnership brings next-gen visitor badge printing to organizations seeking stronger, smarter on-site security, Epson says.
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DEX Imaging’s print clicks are up in 2026, reports CEO Dan Doyle, Jr. Could what’s going on be attributed to the AI effect?

