Issue 416:

Remember Father Guido Sarducci’s Five-Minute University from the early years of Saturday Night Live? The Five-Minute University taught students what the average college graduate…

On October 6, 2021, Brother Industries President Ichiro Sasaki announced the Brother Group Vision “At Your Side 2030” for the fiscal years from 2022 through 2030. The vision was created…

Cybersecurity has been a concern for more than a decade. Initially, the risk centered around hackers accessing proprietary data and valuable systems or unauthorized transactions…

The MFPs you ordered for your five best customers are two months overdue. On a good day, you call your OEM and get vague promises. On a bad day, you get platitudes. Such…

In the latest installment of our virtual panel series, we connect with six leasing company executives to learn about end-of-lease returns, the competitive leasing landscape and its effect…

Last year, we looked ahead to 2021 with anxious anticipation, speculating that in the wake of the COVID-19 pandemic our 36th Annual Dealer Survey…

The three most pressing concerns within the entire dealer universe comprising our Survey continue to be: declining clicks (52%), competing with manufacturer’s direct…

Dealers have plenty of concerns, and our Survey annually illuminates those concerns. This year, we offered dealers an expanded choice of options to express those worries, adding…

We ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” We then award five points for “Excellent,” four points for “Very Good,” three…

Because not all Big Six OEMs have a strong A4 offering, many dealers look beyond their primary A3 OEM to source A4 products. Companies such as Brother, Epson, HP, Lexmark…

In Part 1 of our Survey featured in the October 2021 issue, production print was cited by 44% of dealers as a growth opportunity, although only 8% of our dealer respondents…

The average number of leasing partners among the Big Six dealer universe has remained consistent in our last four Surveys at 2.6. This year, a total of 29 different leasing options…

For eight consecutive years, we have asked dealers to identify the companies—excluding the hardware manufacturers and leasing companies—that provide them with the software…

Last year, we asked dealers how optimistic or pessimistic they were about the long-term viability of their businesses due to the challenges caused by the COVID-19 pandemic. With…

Spending an hour on Zoom with Gerry Ryan, president of Emerald Document Imaging in Farmingdale, New York, and his daughter Meg, an account executive and the company’s…

Jeremiah Shepard is The Cannata Report’s first Veteran’s Award recipient. There is always a story, and I’d like to start at the beginning. In 2020, during the worst of the pandemic…