Press release from the issuing company:
Ricoh has acquired ValueTech, a Chile-based company with over two decades of experience in digitalization and automation technologies for processes, workflows and document management. This acquisition by Ricoh Chile S.A. enhances Ricoh’s ability to deliver comprehensive process automation solutions across the region and advances its global strategy to help organizations transform their businesses by creating intelligent workplaces.
Founded in 2001 by a team of civil engineers with deep business expertise, ValueTech has expanded its traditional portfolio to include cutting-edge technologies such as artificial intelligence (AI), forensic document auditing, data protection and predictive analytics. These capabilities strengthen the efficiency and security of document and information-intensive processes, reduce operational risk, support regulatory compliance and provide enhanced end-to-end process traceability. ValueTech is widely recognized for its consultative approach and advanced solutions in highly regulated industries such as insurance, healthcare, financial services, pension funds and telecommunications.
This acquisition reinforces the strategy of Ricoh Latin America (Ricoh LATAM) to become a key enabler of workplace transformation across the region, enhancing its portfolio by bringing together specialized talent and advanced solutions to deliver technology-driven experiences that drive productivity, security and efficiency, while improving both customer and employee experiences.
“The incorporation of ValueTech into our team is a key step in continuing to expand our presence in Latin America. Their expertise in smart process automation and document and information management complements our offering and enables us to better address the needs of regulated industries, where security, compliance and traceability are critical. We are very proud to welcome this highly experienced and specialized team,” said Diego Imperio, president & CEO of Ricoh Latin America, Inc.
With this integration, Ricoh LATAM will expand its value proposition with capabilities that include:
- Smart automation and document management: Solutions based on business process management (BPM), robotic process automation (RPA), enterprise content management (ECM), intelligent document processing (IDP) and real-time analytics.
- Innovation with AI: Ethical and strategic application of AI for process automation, predictive analytics and experience personalization.
- Specialized consulting and tailored solutions: Implementations aligned with strategic objectives, ensuring efficiency, compliance and return on investment.
- Managed services and scalability: Business models that enable progressive expansion within organizations, generating synergies and long-term relationships.
- Cybersecurity and digital traceability: Robust and secure architecture for hybrid and multi-cloud environments, certified under international standards (ISO 9001 and ISO 27001).
“Our commitment has always been to accompany our clients on their digital transformation journey, building strong and lasting relationships based on a deep understanding of their challenges. We have achieved this with the support of world-class technology partners and by building a specialized team that fosters a culture of excellence, collaboration and communication.
Our solutions combine deep industry knowledge with advanced technological capabilities, such as artificial intelligence applied to document- and information-intensive processes. Joining Ricoh LATAM represents a very important strategic step for us, as we share a common vision focused on innovation, continuous improvement and customer centricity. This integration will allow us to scale our capabilities and extend our reach to organizations across Latin America,” said Hernán Ballacey, founding partner of ValueTech.
This milestone reaffirms Ricoh LATAM’s commitment to the continuous evolution of its portfolio and talent, further consolidating its position as a strategic partner for the creation of intelligent workplaces throughout the region.
Takahiro Irisa, senior corporate officer and president of Ricoh’s global Digital Services Business Unit, Ricoh Company, Ltd., stated, “As we accelerate our global strategy to invest in high growth digital services such as Process Automation, this acquisition marks an important milestone for Ricoh. Organizations across Latin America are rapidly shifting toward more intelligent, secure, and automated operations. By combining Ricoh’s global digital services capabilities with ValueTech’s deep expertise—including advanced AI technologies—in smart process automation and document and information management, we can support this transformation more effectively throughout the region. Together, we will deliver reliable, compliant, and scalable solutions tailored to the complex needs of highly regulated industries in the region, helping customers achieve greater efficiency and resilience. This acquisition underscores Ricoh’s commitment to creating intelligent workplaces and driving measurable value for customers across Latin America.”
