Geopolitics and inflation rise are on the risk agenda, but chief financial officers keep moving on growth, deals, U.S. Bank survey reveals.
Artificial Intelligence (AI)
News coverage related to Artificial intelligence (AI), the ability of a digital computer or computer-controlled robot to perform tasks commonly associated with intelligent beings.
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Managed IT and Security
Pulse Technology Stresses: The First 24 Hours After a Breach Are Critical
by Mark Vrunoby Mark VrunoPulse Technology to host a live webinar on June 3 about the critical first 24 hours after a breach and how to reduce a shutdown risk.
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Managed IT and Security
Pacific Office Automation Named to CRN’s MSP 500, Elite 150 List for 2026
by Mark Vrunoby Mark VrunoBeaverton, Oregon-based dealer Pacific Office Automation (POA) has been named by The Channel Company’s CRN brand to the Managed Service Provider 500 list in the Elite 150 category for 2026.
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Issue Announcements
Dealers Are Leading with Cybersecurity and Managed IT Services
by Mark Vrunoby Mark VrunoA digital-first mindset, which includes cybersecurity and managed IT, is driving profitability and boosting print hardware sales.
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Op-Ed & Commentary
Editor’s Letter | Mark My Word: Do Workplace Technology Dealers Need a Cyber Coach?
by Mark Vrunoby Mark VrunoCybersecurity and managed IT services lead digital-first initiatives in the workplace technology space.
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Office/Workplace Technology
Ricoh Formulates Mid-Term Management Strategy 2026: JAPANESE HEADLINES
by Tetsuo Kuboby Tetsuo KuboWith 2030 coming fast, Ricoh views itself as a “workplace integrator,” dual- focused on software and services as well as on hardware, including A3 MFPs, industrial printers, and production printing devices.
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Business Management/Finance
OFFICE TECH & AI – Artificial Intelligence in Your World: No Experts, Just Opinions
by Greg Waltersby Greg WaltersGreg Walters shares a practical primer on how LLMs like OpenAI’s ChatGPT can become everyday productivity and strategy tools for sales professionals.
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Managed IT and Security
Office Technology Digital-First Mindsets Prioritize Cybersecurity
by Ed Finkelby Ed FinkelAI security could be the best defense against AI threats to office technology clients.
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Managed IT and Security
Making Managed IT Work for Your Office Technology Dealership
by Noel Wardby Noel WardThe profitable side of being digital: How office technology dealers can make money by reselling managed IT services.
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Growth & Profitability
How xTool Is Democratizing Industrial-Grade Apparel Printing
by Mark Vrunoby Mark VrunoIs China-based xTool leading a textile printing desktop revolution in the DTF (Direct-to-Film) space?
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Breaking News, Business & Finance
Office Technology News, April 27 – May 1, 2026
by Mark Vrunoby Mark VrunoOur rapid recap of the previous week’s office technology news.
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Managed IT and Security
Xerox IT as a Service to Reduce Risk for SMB Market
by Mark Vrunoby Mark VrunoXerox Corp. launches ITaaS, an AI-powered platform, to help simplify technology for small and medium-sized businesses.
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Growth & Profitability
BMI Publishes 2026 State of the Book Industry Report
by Mark Vrunoby Mark VrunoThe Book Manufacturers’ Institute (BMI) industry report is sponsored by Canon Solutions America, HP, Müller Martini, and Tecnau.
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Smithers reports on a handful of key trends that are shaping the global inkjet printing market, which is forecast to reach nearly $135 billion (USD) over the next five years.
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Office/Workplace Technology
ConnectWise Advances AI Leadership with Agentic AI
by Mark Vrunoby Mark VrunoThe zofiQ AI-powered platform for MSPs and IT teams doesn’t just assist, it executes, says ConnectWise.
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Breaking News, Business & Finance
Office Technology News, April 13 – 17, 2026
by Mark Vrunoby Mark VrunoOur rapid recap of the previous week’s office technology news.
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Office/Workplace Technology
Square 9 Softworks Automates Dues Processing for SEIU Local 6
by Mark Vrunoby Mark VrunoAI-powered data capture from Square 9 Softworks eliminates manual entry and reduces overtime in only four months for labor union.
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Business Management/Finance
Toshiba Appoints Kerstin Woods as Chief Solutions and Marketing Executive
by Mark Vrunoby Mark VrunoPromotion enables Woods, who was VP of solutions and outbound marketing for six years, to further Toshiba’s sales and marketing objectives.
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Managed IT and Security
ConnectWise Launches Modern Threat Protection with Delivery Guarantees
by Mark Vrunoby Mark VrunoSetting a new standard for MSP cybersecurity: ConnectWise’s unified, AI-powered solution enables MSPs to reduce tool sprawl, improve visibility, and accelerate response with an industry-first, 15-minute service level agreement.
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Breaking News, Business & Finance
Office Technology News, April 6 – 10, 2026
by Mark Vrunoby Mark VrunoOur rapid recap of the previous week’s office technology news.
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The latest ConnectWise research highlights how identity abuse is redefining MSP risk, revealing that attackers increasingly exploit trusted identities, remote access infrastructure, and software supply chains as AI accelerates speed and scale.
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Growth & Profitability
TWAIN Working Group Welcomes 3 New Associate Members to the twAIn Robotics Initiative
by Mark Vrunoby Mark VrunoReveille Software, IP Syndicate, and Dynamic Excellence join the twAIn Robotics consortium that is advancing open standards for intelligent office automation.
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Growth & Profitability
OneVision Software’s Latest AI Solutions for Wide Format Printing
by Mark Vrunoby Mark VrunoOneVision to showcase wide-format software at the FESPA (Federation of European Screen Printers Associations) global print expo in Spain next month (May 19-22, 2026).
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Production Print
How Does Pantone’s 2026 Color of the Year Cloud Dancer Affect Printers?
by Mark Vrunoby Mark VrunoPerplexity AI explores how PANTONE 11-4201 Cloud Dancer’s off-white shade influences printer color matching, calibration, and profile adjustments.
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Business Management/Finance
ECI Software Solutions Drives Increased MPS Efficiency through Alliance with In Time Tec
by Mark Vrunoby Mark VrunoThe integration redefines assessment automation, quickly delivering MPS proposals with the touch of a button, says ECI Software.

