Young influencers – Six in ’26: A fresh crop of thirty-somethings drives change with managed IT, security, data workflow, and innovative marketing services.
Digital Transformation (DX)
Digital transformation (DX) uses digital technologies to create new or modify existing business processes, cultures, and customer experiences to address changing business and market requirements. Office technology industry dealers enable digital transformation for clients with digital products and services as part of their managed IT offerings.
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DX in action: Is data buried in physical documents slowing your organization down? Xerox can accelerate your business processes by converting paper documents into secure, indexed, and searchable digital files.
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For smaller office technology dealers, profiting from some managed IT services may be better than none.
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Managed IT and Security
Konica Minolta Appoints Michael Hamuka as CEO of Managed IT Services Division
by Mark Vrunoby Mark VrunoWorkSmart, NexusTek, and IBM executive tapped to propel growth in an evolving technology services landscape in North America for the Konica Minolta Managed IT Services Division that encompasses All Covered and IT Weapons.
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Issue Announcements
Dealers Are Leading with Cybersecurity and Managed IT Services
by Mark Vrunoby Mark VrunoA digital-first mindset, which includes cybersecurity and managed IT, is driving profitability and boosting print hardware sales.
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Office/Workplace Technology
Ricoh Formulates Mid-Term Management Strategy 2026: JAPANESE HEADLINES
by Tetsuo Kuboby Tetsuo KuboWith 2030 coming fast, Ricoh views itself as a “workplace integrator,” dual- focused on software and services as well as on hardware, including A3 MFPs, industrial printers, and production printing devices.
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Office/Workplace Technology
OUTSIDE THE BOX | The Tech Show Must Go On: Turn That AI Anxiety into Momentum
by Petra Dienerby Petra DienerTechnology leaders, we’ve seen this before in the dealer channel! Please, do not be intimidated by artificial intelligence (AI) and large language models (LLMs).
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Managed IT and Security
Office Technology Digital-First Mindsets Prioritize Cybersecurity
by Ed Finkelby Ed FinkelAI security could be the best defense against AI threats to office technology clients.
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Tom McMahon, president of Milner, Inc., reflects about his mother, his mentors, and his mantras.
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With 10 locations and an HQ in Seattle, Woodburn is a new-wave dealership that stakes its claim on the enterprise information technology ecosystem.
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Video
IN FOCUS: GreatAmerica’s Leadership Team Discusses DX and the Channel’s Future
by Mark Vrunoby Mark VrunoIn this “roundtable” video discussion, three GreatAmerica Financial executive leaders field questions about digital transformation, the future, and what is working for dealers.
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Growth & Profitability
GreatAmerica Once Again Is ECS 27 First Platinum Sponsor
by Mark Vrunoby Mark Vruno“What makes ECS special is the combination of entrepreneurial energy, candid peer-to-peer sharing, and a genuine openness to new ideas,” says Jennie Fisher, group president, Office Technology of GreatAmerica.
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Breaking News, Business & Finance
Office Technology News, April 13 – 17, 2026
by Mark Vrunoby Mark VrunoOur rapid recap of the previous week’s office technology news.
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Business Management/Finance
Toshiba Appoints Kerstin Woods as Chief Solutions and Marketing Executive
by Mark Vrunoby Mark VrunoPromotion enables Woods, who was VP of solutions and outbound marketing for six years, to further Toshiba’s sales and marketing objectives.
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Breaking News, Business & Finance
Office Technology News, April 6 – 10, 2026
by Mark Vrunoby Mark VrunoOur rapid recap of the previous week’s office technology news.
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Growth & Profitability
TWAIN Working Group Welcomes 3 New Associate Members to the twAIn Robotics Initiative
by Mark Vrunoby Mark VrunoReveille Software, IP Syndicate, and Dynamic Excellence join the twAIn Robotics consortium that is advancing open standards for intelligent office automation.
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Growth & Profitability
Impact Networking’s Authorized Reseller Relationship with Alltura Solutions
by Mark Vrunoby Mark VrunoOperating under the trade name ImpactWest, the expansion strengthens West Coast presence through a defined reseller model for Impact Networking’s managed IT and cybersecurity portfolio through indirect growth channel.
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Breaking News, Business & Finance
Office Technology News, March 30 – April 3, 2026
by Mark Vrunoby Mark VrunoOur rapid recap of the previous week’s office technology news.
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Issue Announcements
The AI Disruption Accelerates in the Office Technology Sector
by CJ Cannataby CJ CannataFrom artificial intelligence to robotics/autonomous mobile robots (AMRs), the time is NOW for the office technology dealer channel!
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Office/Workplace Technology
JAPANESE HEADLINES: Lots of Love for Digital Printing Demonstrated at page2026
by Tetsuo Kuboby Tetsuo KuboThe commercial digital printing event highlighted automatic adjustment functions that enhance quality along with toner and media that improve printed expression.
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Office/Workplace Technology
OUTSIDE THE BOX | Diversifying Services and Products Is Easy to Announce but Difficult to Price
by Petra Dienerby Petra DienerHow dealers are diversifying services and products, turning everything from cybersecurity to EV chargers into a monthly payment—and why the leasing partner quietly holds the blueprint.
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Business Management/Finance
Office Technology’s AI Disruption Accelerates: 2025 Was a Warm-up
by West McDonaldFor office technology dealers, manufacturers and vendors, the time to get serious about artificial intelligence is now.
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Growth & Profitability
Exploring the Brave, New Office Technology World of AMRs
by Mark Vrunoby Mark VrunoHow an open-minded office equipment dealership is embracing robotics and autonomous mobile robots (AMRs).
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Leasing partners aid office technology dealers in transitioning to cloud, subscription-based Software-as-a-Service models for financing.
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CR-Connect Dealer Tour
CR-Connect Dealer Tour | The Office People Designs Office Technology Experiences and Connects the Digital Dots
by Filomena TamburriThe profitable office technology journey from selling copiers to integrating and simplifying the user experience (UX), including electronic displays, AV services, and AI.

