Press release from the issuing company:
Stramaglio Consulting has announced that Source Support Services has joined The Consortium, a think tank of imaging industry leaders dedicated to accelerating innovation and sustainable channel growth.
Source Support Services helps technology manufacturers scale service delivery globally through its Unified Services Platform. Headquartered in Lawrenceville, Georgia, the company combines Source Central, its intelligent, cloud-based digital ecosystem, with Source Techworks, a global network of certified field engineers operating in more than 120 countries, and the 24/7 Source Operations Center. Backed by an ISO 9001:2015 certified quality management system, Source Support enables organizations to deliver consistent, high-quality service experiences for mission-critical technologies anywhere in the world.
For 25 years, Source Support has helped organizations across enterprise IT, data center infrastructure, medical technologies, and industrial automation to extend service capabilities, accelerate growth, and improve customer outcomes without the complexity of building and managing their own global service organizations. By connecting people, processes, workflows, and data into a single service ecosystem, Source Support helps customers achieve predictable service outcomes, maintain compliance, protect their brand, and scale with confidence.
The company also brings strong ties to the imaging channel. Vice President of Field Service Edward Krzysik created Ricoh’s award-winning SmartHands program, which trained field technicians as certified IT service professionals. His experience developing innovative service models and expanding technical service capabilities aligns well with The Consortium’s focus on innovation, digital transformation, and sustainable channel growth.
As a new member of The Consortium, Source Support will contribute expertise in scalable, on-demand field service delivery and multi-vendor service orchestration, helping dealers and OEMs extend their coverage, absorb demand peaks, and support the growing mix of emerging technologies, managed services, and connected environments that now sits alongside the traditional print fleet.
“As dealers and OEMs expand beyond print into emerging technologies, managed services, and connected technologies, the ability to deliver consistent, high-quality service wherever their customers operate becomes a real competitive advantage,” stated Jim Kirby, CEO of Source Support Services. “Having spent much of my career in industrial automation and mission-critical technology services, I’m excited to join The Consortium and collaborate with its members on service models that help organizations scale service delivery, strengthen customer relationships, and grow profitably.”
The Consortium is assembled by Mike Stramaglio, president and CEO of Stramaglio Consulting, in order to establish an open collaborative platform that enables the imaging channel to embrace and lead digital transformation (DX).
“Our industry’s next chapter depends on helping dealers turn new technology opportunities into services they can confidently deliver and support,” said Stramaglio. “Source Support Services brings global field service expertise and a collaborative approach that can help Consortium members expand their capabilities and pursue growth in emerging markets. We are excited to welcome the Source Support team and work together to help dealers evolve as workplace service providers, with customer outcomes at the center of that transformation.”
About Stramaglio Consulting LLC
Stramaglio Consulting is committed to taking imaging channel businesses to the next level with a focus on new technologies, innovation and consulting services. Its founder, Mike Stramaglio, is a well-known and respected industry leader with more than 40 years’ experience in the office imaging technology channel. Most recently, he was president of MWA FORZA with Konica Minolta after its acquisition of MWA Intelligence, the company he founded in 2006.
About Source Support Services
For 25 years, Source Support Services has helped technology manufacturers in data center infrastructure, enterprise IT, medical technologies, and industrial automation deliver world-class service experiences with precision, quality, and trust. Backed by an ISO 9001:2015 certified quality management system, Source Support combines people, processes, and technology through its Unified Services Platform to help organizations deliver predictable service outcomes at global scale, protect their brand, and create exceptional customer experiences.
