Find out why Founder Frank G. Cannata got “jazzed” during his recent trip to visit old friend Jerry Blaine at LDI Connect in New York.
Diversification
New ways office technology dealers with roots in traditional copier businesses can expand their product offerings beyond traditional printing and copier services. Diversification strategies include engaging in new business endeavors that either complement or enhance existing offerings like managed IT services or devoting resources towards entirely new product lines or services like electric vehicle charging stations.
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Growth & Profitability
Sharp Names Robert Davis as Vice President of Display Services and Solutions
by Mark VrunoIn a move to bolster its display business, industry veteran will drive customer experience and advance Sharp’s growth in the LED space, OEM says.
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Business Management/Finance
Pulse Technology Names Michelle Metz Sales Development Representative
by Mark VrunoIn this role, Metz will help the Schaumburg, Illinois-based dealership in its business development efforts for the multiple services that Pulse Technology offers.
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Growth & Profitability
Iron Sharpening Iron at the Sharp NEXT Office Technology Dealer Gathering
by Frank G. CannataA trio of dealership principals share why SharpisNEXT wasn’t your father’s national meeting in the dealer channel.
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Frank Cannata continues his conversation with Mike Marusic, president and CEO of Sharp Imaging and Information Company of America, about the OEM’s recent SharpisNEXT national dealer conference.
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Frank Cannata interviews President and CEO Mike Marusic of Sharp Imaging and Information Company of America about last week’s SharpisNEXT national dealer conference.
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Growth & Profitability
Sharp Imaging Empowers Dealers at NEXT 2025 with Innovation, Insight, and Future-Ready Strategies
by Mark VrunoAt SharpisNEXT last week in Orlando, Sharp Imaging and Information Company of America “wowed” some 130 dealer partners with innovation, insight, and future-ready strategies.
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New EX insights on flexible, hybrid work from IDC InfoBrief, sponsored by Ricoh.
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Breaking News, Business & Finance
Monday with Mark: Office Technology News Highlights, August 18 – 22, 2025
by Mark VrunoWelcome to Monday with Mark, our rapid recap of the previous week’s office technology news.
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Breaking News, Business & Finance
Pulse Technology Promotes Paul Miceli to Director of Audio Visual Division
by Mark VrunoPaul Miceli will oversee new conference room as a service (CRaaS) and audiovisual as a service (AVaaS) programs for Pulse Technology’s AV department, which is shifting from a commodity-based model to a recurring monthly revenue strategy.
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Breaking News, Business & Finance
Monday with Mark: Office Technology News Highlights, August 11 – 15, 2025
by Mark VrunoWelcome to Monday with Mark, our rapid recap of the previous week’s office technology news.
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Breaking News, Business & Finance
Monday with Mark: Office Technology News Highlights, August 4 – 8, 2025
by Mark VrunoWelcome to Monday with Mark, our rapid recap of the previous week’s office technology news.
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Breaking News, Business & Finance
Monday with Mark: Office Technology News Highlights, July 28 – August 1, 2025
by Mark VrunoWelcome to Monday with Mark, our rapid recap of the previous week’s office technology news.
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Midwest office tech dealer Pulse Technology launches two new AV programs—CRaaS and AVaaS—for clients in Illinois, Indiana, and Wisconsin.
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Multiple Epson solutions, including MFP and inkjet printer lines, recognized for innovation and design excellence.
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Breaking News, Business & Finance
Ricoh Acquires Brazilian Workplace Services Provider Go2neXt
by Mark VrunoOEM Ricoh is accelerating global growth in the Workplace Experience area by expanding IT services and AV solutions capabilities in the Latin America region.
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Breaking News, Business & Finance
E Ink Marquee Highlights Breakthrough for Electrophoretic Display Technology
by Mark VrunoFirst wide-temperature, full-color ePaper electrophoretic display designed for outdoor digital signage to be shown at Touch Taiwan 2025 (16-18 April) and at Display Week in San Jose, California (May 13-15).
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In this week’s episode, Frank G. Cannata puts on his reporter’s hat and interviews new Editor-in-Chief Mark Vruno. They chat about production print among other topics.
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MFPs and broad diversification led the discussion at Sharp Electronics Corp’s third of four dealer road shows; ‘wait and see’ on tariffs.
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Issue Announcements
February ’25 Issue: Discussions about Business Diversification Strategies, including MSP, Thermal Barcodes and UCaaS.
by CJ CannataHelping dealers with business diversification strategies to expand their product and service offerings is a perennial theme. What about your revenue streams? Are they recurring? Perhaps consider adding thermal barcode printers, laptop computers or/and managed IT services to your menu mix.
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Breaking News, Business & Finance
BlueCrest Introduces the Element™ Inserter Platform for Small to Medium-sized Businesses, Featuring an Innovative Tower Feeder
by Mark VrunoBlueCrest has launched the Element Inserter, a new platform designed to meet the evolving needs of modern mail operations.
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Technology Trends
From AI to Diversification to Quantum Computing: The Executive Connection Summit Sets the Agenda for Future Success
by Scott CullenThe best way to describe the Executive Connection Summit for anyone who has never attended is one-part think tank, one-part educational forum, and one-part networking conference.
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Breaking News, Business & Finance
Quench Launches 90 Day Fast Start Program for Imaging Dealers
by Scott CullenQuench announced the launch of their new 90 Day Fast Start program to accelerate the success of imaging dealers selling Bottleless Drinking Water systems.
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Video
Fridays with Frank: Frank Has More to Say About Avoiding the Race to the Bottom in Pricing
by Scott CullenIn the latest episode of Fridays with Frank, Frank G. Cannata revises his response to a dealer’s question that aired on the August 16th episode of Fridays with Frank about how office technology dealers can avoid the race to the bottom in terms of pricing.
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Video
Fridays with Frank: Why Is Frank Optimistic About the Future of the Office Technology Dealer Channel?
by Scott CullenIn the latest episode of Fridays with Frank, Frank G. Cannata, shares his optimism about the office technology dealer channel and outlines a few reasons why he believes the future is bright.

