Availability down, margins up? Or as a German manager put it: “Change your talk track. Don’t talk about how much, talk about when.”…
Features
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Managed IT & Solutions
Managed IT: Cybersecurity in the Age of Ransomware
by Kate Gragg November 11, 2021Cybersecurity has been a concern for more than a decade. Initially, the risk centered around hackers accessing proprietary data and valuable systems or unauthorized transactions…
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The MFPs you ordered for your five best customers are two months overdue. On a good day, you call your OEM and get vague promises. On a bad day, you get platitudes. Such…
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Technology Trends
Virtual Panel Series: A Financing Perspective from the Leasing Industry
by Scott Cullen November 11, 2021In the latest installment of our virtual panel series, we connect with six leasing company executives to learn about end-of-lease returns, the competitive leasing landscape and its effect…
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Dealer Survey & The Cannata Dinner
36th Annual Dealer Survey: Down But Not Out: Part 2 of 2
by Scott Cullen November 11, 2021Last year, we looked ahead to 2021 with anxious anticipation, speculating that in the wake of the COVID-19 pandemic our 36th Annual Dealer Survey…
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Dealer Survey & The Cannata Dinner
Executive Summary (Part II of II)
by Scott Cullen November 11, 2021The three most pressing concerns within the entire dealer universe comprising our Survey continue to be: declining clicks (52%), competing with manufacturer’s direct…
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Dealers have plenty of concerns, and our Survey annually illuminates those concerns. This year, we offered dealers an expanded choice of options to express those worries, adding…
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We ask dealers to rate their primary A3 MFP suppliers as “Excellent,” “Very Good,” “Good,” “Fair,” or “Poor.” We then award five points for “Excellent,” four points for “Very Good,” three…
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Because not all Big Six OEMs have a strong A4 offering, many dealers look beyond their primary A3 OEM to source A4 products. Companies such as Brother, Epson, HP, Lexmark…
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Dealer Survey & The Cannata Dinner
Production Print Manufacturer Ratings
by Scott Cullen November 11, 2021In Part 1 of our Survey featured in the October 2021 issue, production print was cited by 44% of dealers as a growth opportunity, although only 8% of our dealer respondents…
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The average number of leasing partners among the Big Six dealer universe has remained consistent in our last four Surveys at 2.6. This year, a total of 29 different leasing options…
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For eight consecutive years, we have asked dealers to identify the companies—excluding the hardware manufacturers and leasing companies—that provide them with the software…
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Last year, we asked dealers how optimistic or pessimistic they were about the long-term viability of their businesses due to the challenges caused by the COVID-19 pandemic. With…
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General ProfilesCR-Connect Dealer Tour
CR-Connect Dealer Tour: Emerald Document Imaging’s Family Ties
by Scott Cullen November 11, 2021Spending an hour on Zoom with Gerry Ryan, president of Emerald Document Imaging in Farmingdale, New York, and his daughter Meg, an account executive and the company’s…
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Jeremiah Shepard is The Cannata Report’s first Veteran’s Award recipient. There is always a story, and I’d like to start at the beginning. In 2020, during the worst of the pandemic…
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Op-Ed & Commentary
HARD COPY | FROM THE EDITOR’S DESK: FLU SYMPTOMS, BACKORDERS, AND COMMUNICATION ISSUES
by Scott Cullen October 13, 2021In this year’s 36th Annual Dealer Survey, 73% of our dealers told us their business was down in 2020. Does this number shock you? Honestly, you probably…
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All American: CJ Cannata (left) and Frank G. Cannata (right) moderated a panel at the American Co-Op meeting held recently in Winston-Salem,…
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For the Win: Baseball Hall of Famer and Yankee legend Mariano Rivera addresses the crowd at The Mariano Rivera Foundation’s Charity Golf…
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Select Leaders Top left: Frank G. Cannata (at the podium) recently traveled to Albuquerque, New Mexico, to moderate a panel of industry…
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Technology Trends
Japanese Headlines: Most Requested IT Tools in Japan
by Tetsuo Kubo October 13, 2021Though office demand for MFPs and printers is declining, demand for IT tools and services that digitize office workflows to make them more efficient…
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COVID-19 has brought changes to the office world we could have only dreamt of 18 months ago. It has served up quite some new challenges, too…
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Economics & Business
ECONOMIC MATTERS: LABOR AND HOUSING MARKETS RESHAPED BY COVID
by Henry Willmore October 13, 2021The economy is inherently cyclical. And there is an epidemiological cycle associated with COVID-19. These two types of cycles are creating unusual dynamics for the economy…
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So, the day after the long weekend, the head of your IT group shows up in your office and tells you she is leaving. Happy Tuesday!Totally blindsided…
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Op-Ed & Commentary
FRANKLY SPEAKING: A MATTER OF PRIVATE EQUITY
by Frank G. Cannata October 13, 2021In this month’s column, I want to explore private equity and its impact on the dealer channel. The burning question: What is the real impact of private equity acquisitions…
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Print management solutions remain integral components of MPS and office printing even as office prints continue their downward momentum. Nevertheless, there are plenty…