Intelligent automation through RMM and RPA empower MSP and ITSM teams to drive measurable efficiency gains, elevate end-user experiences and reduce labor costs.
Managed IT Services
Managed IT support and network management services provide businesses with cloud-based and on-premise oversight of processes, information, and technologies in a distinct system designed to implement a business’s technical capabilities. It also includes remote monitoring and management, cloud computing, infrastructure as a service, software as a service, and ECM systems.
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Breaking News, Business & Finance
Service Leadership Releases 2025 Annual IT Solution Provider Compensation Report
by Mark VrunoAnnual report is leading source for compensation data and best practices of top-performing IT solution poviders.
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Breaking News, Business & Finance
ConnectWise Elevates Managed Service Providers Community Focus with New Leadership, Enhanced Resources
by Mark VrunoPeter Kujawa to lead newly consolidated Partner Communities org, bringing managed service providers (MSP) community resources under one umbrella. The new business unit is dedicated to amplifying the voice of its partner community, bringing new leadership and enhanced resources to IT Nation, which integrates existing ConnectWise programs.
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Breaking News, Business & Finance
C Spire Opens State-of-the-Art Technology Hub to Serve Growing Alabama Customer Base
by Scott CullenC Spire announced the grand opening of its new office and technology hub in Homewood, Alabama.
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Breaking News, Business & Finance
Watchkeep Acquires Managed IT Firm CMA in Pennsylvania
by Mark VrunoFraser subsidiary expands its presence with the acquisition of Computer Management and Marketing Associates (CMA), a leading independent managed IT company in the Lehigh Valley.
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Issue Announcements
February ’25 Issue: Discussions about Business Diversification Strategies, including MSP, Thermal Barcodes and UCaaS.
by CJ CannataHelping dealers with business diversification strategies to expand their product and service offerings is a perennial theme. What about your revenue streams? Are they recurring? Perhaps consider adding thermal barcode printers, laptop computers or/and managed IT services to your menu mix.
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Breaking News, Business & Finance
ECI Software Solutions Appoints Brian Hildebrand as Chief Information Officer
by Mark VrunoA proven innovator in ECI’s IT and cloud strategy, Hildebrand strengthens ECI’s executive team and supports customer success, driving advanced and industry-focused technology development for SMBs.
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Managed IT & Solutions
DEXTEK Takes Off: How DEX Imaging is Accelerating into the Managed IT Services Market
by Scott CullenDEX Imaging’s Bill Wosilius outlines DEXTEK’s strategic vision, market approach, and growth ambitions.
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Breaking News, Business & Finance
DEX Imaging Expands Managed IT Services Division, DEXTEK, in Orlando, Florida
by Scott CullenDEX Imaging LLC announced the expansion of its new Managed IT and Cybersecurity Division, DEXTEK, to Orlando, Florida.
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Breaking News, Business & Finance
The Kingston Training Group Announces Strategic Partnership with ConnectWise
by Scott CullenThrough this new alliance, ConnectWise will contribute up to 50% of eligible KTG investments directly from ConnectWise Market Funds, significantly reducing training costs for ConnectWise partners.
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Breaking News, Business & Finance
DEX Imaging Launches New Managed IT & Cybersecurity Division: DEXTEK
by Scott CullenDEX Imaging LLC, the largest independent dealer of document imaging technology in the United States, announced today the launch of its new Managed IT and Cybersecurity Division: DEXTEK.
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Breaking News, Business & Finance
Keypoint Intelligence Partners with Quantum Business Solutions to Launch Q2
by Scott CullenKeypoint Intelligence and Quantum Business Solutions unveiled Q2, a sales and marketing automation platform designed to transform operations for office technology and managed services dealers.
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Breaking News, Business & Finance
Syncro Introduces Ticket Sentiment Analysis to Enhance MSP Customer Satisfaction
by Scott CullenSyncro announced the launch of its latest feature, Ticket Sentiment Analysis, as part of its Smart Ticket Management suite.
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Breaking News, Business & Finance
Sale of CompTIA’s Certification Business Allows Greater Focus on IT Channel Membership and Expanded Charitable Giving
by Scott CullenCompTIA announced the pending sale of the Association’s certification business to a private equity partnership.
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General Profiles
DEX Imaging’s Dan Doyle Jr. Talks Acquisitions, Mega Dealers, IT Services, and More
by Scott CullenThe Cannata Report speaks with DEX Imaging’s CEO Dan Doyle Jr. about Gamut Capital Management’s acquisition of DEX Imaging from Staples, which closed in June.
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Breaking News, Business & Finance
The 20 Expands MSP Growth Platform with Acquisition of Collabrance
by Scott CullenLeading MSP growth platform The 20 today announced its acquisition of Collabrance, LLC., an award-winning master managed IT services provider based in Cedar Rapids, Iowa.
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Stramaglio Consulting announced that Proven IT has joined The Consortium.
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Breaking News, Business & Finance
Proven IT Selects Terry Dixon as President of Sales
by Scott CullenProven IT announced the appointment of Terry Dixon to president of sales effective immediately.
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Breaking News, Business & Finance
Modern Office Methods Announces New Cybersecurity Company
by Scott CullenModern Office Methods announced the launch of its new subsidiary, Obviam.
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Breaking News, Business & Finance
Pulse Technology Names Kouren Stepp to Position of IT Engineer
by Scott CullenPulse Technology has named Kouren Stepp of Mundelein, IL to the position of IT engineer. In this role, he will support clients who use Pulse Technology’s managed IT services.
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Breaking News, Business & Finance
TCO Development Reveals Key Trends in More Sustainable IT Products
by Scott CullenIT products are a source of greenhouse gases throughout their entire life cycle — from manufacturing through to distribution, use and disposal.
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Breaking News, Business & FinanceTechnology Trends
Camp ACDI 2023: Leading Dealers All Copy Products, ImageNet, ProSource, and More Attend This Stellar Solutions-Focused Event
by CJ CannataAttendance and participation at Camp ACDI 2023, a digital and diversification-themed event, was dominated by managed IT services and software channel brass from leading office technology dealerships.
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Breaking News, Business & Finance
ConnectWise Unveils Robotic Process Automation and New Asio Workflow Orchestration
by Scott CullenConnectWise showcased the evolution and future of its Asio Platform during CEO Jason Magee’s keynote, highlighting robotic process automation (RPA).
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Breaking News, Business & Finance
ConnectWise RMM Evolves to Unified Monitoring and Management Solution
by Scott CullenConnectWise announced the evolution of its remote monitoring and management (RMM) solution to Unified Monitoring & Management.
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Breaking News, Business & Finance
ConnectWise Announces ConnectWise Sidekick, the World’s First Purpose-Built AI Companion for Technology Providers
by Scott CullenConnectWise Sidekick leverages ConnectWise’s proprietary generative AI models and industry-leading large language models to enable TSPs and their SMB clients to utilize natural-language prompts for automation and time-savings.

