Op-Ed & Commentary

As we continue to evaluate the returns of 385 dealers from our 36th Annual Dealer Survey we attempt to translate our findings…

If you want to understand the nature of change and what you can expect for the future, you must understand the challenges participants are…

The February 2017 print issue of The Cannata Report features a panel of dealers from New York City to Washington State, representing dealerships…

Our July 2nd episode of Fridays with Frank drew some attention from both manufacturers and dealers. We also heard from a former manufacturer….

We recently discussed the ongoing back-order situation on Fridays with Frank. It evidently hit a sensitive area as we heard from several dealer…

There’s been a lot of talk in the managed services industry about office technology (OT) dealers and their evolving role as service providers. Even…

We have a considerable collection of challenges staring our industry in the face. The post pandemic period is first and foremost on everyone’s minds…

It is always a source of great interest in the channel when an OEM decides to sell its direct branches. We saw what happened a few years ago when Ricoh…

Late last Thursday, Konica Minolta Business Solutions issued a press release over the wires announcing that it was transferring select sales…

I have always considered myself a well-organized person, someone who is quite adept at managing tasks around deadlines. Prior to the pandemic, however, I…

On March 4, 2021 in a Bloomberg piece by Gearoid Reidy with a headline that read, “Out of Print: Investors Cheer Ricoh’s Pandemic-Inspired…

In our February Virtual Panel, we asked participants to look on the bright side of the past year and identify the positive developments that occurred…

It’s not a stretch to say that everyone in the imaging technology industry would like to see business return to normal in 2021. Coincidentally, that was…

It’s not a stretch to say that everyone in the imaging technology industry would like to see business return to normal in 2021. Coincidentally, that was one…

It’s never too late to discuss goals for 2021. In this excerpt from our February virtual panel series where industry leaders discuss what’s next in a post-COVID world…

We wish to acknowledge and congratulate BTA on the celebration of its 95th anniversary. For this influential organization, it all…

Over the last months we have been faced with arguably the greatest challenge of our professional careers. A challenge that has wreaked havoc on…

We had the special privilege of saying goodbye to Joji Tokunaga, CEO of Ricoh USA and it brought some very fond memories of the Japanese executives…

The tremendous impact globalization has on the way we work and interact with the world around us is undeniable. Modern…

In our conversations with dealers, from different parts of the country, they all express they are sadly missing the opportunity of attending independent…

Welcome to the second installment of Fridays with Frank. The first three videos in this ongoing series focus on the way we were–the we being…

We have all been trying to understand how the contraction of our industry will ultimately affect the dealer channel. We are optimistic, but…

As more of the workforce became virtual during the COVID-19 pandemic it became increasingly clear that security would become one of the…