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Why the mandate to go back to the office could be more than just a creativity killer. But hybrid offices aren’t always the answer either . . . .

Photos of where we were this fall, including the PRINTING United Expo in Orlando, Ricoh’s Dealer Summit in Nashville, and LDI Connect’s Technology Showcase in New York City.

After four decades of conducting our Annual Dealer Survey, we know how change is ever-present for office technology dealers in their ongoing quest for fresh, recurring revenue streams and improved profitability.

From A3 and A4 OEMs to leasing companies, here’s what the ratings tell us from this year’s Annual Office Technology Dealer Survey in The Cannata Report.

Office technology dealer sentiment for A3 manufacturers remains resoundingly strong. Fifty-seven percent rated their primary A3 MFP supplier as “Excellent,” followed by 28% “Very Good” and 12% “Good,”

Seventy-five percent (312 of 415) of office technology dealers who responed to our survey qualified their primary A4 manufacturer ratings with comments.

In this year’s Survey, The Cannata Report included the percentage of dealers who rated their leasing companies as “Excellent” combined with those who rated as “Very Good” to provide a broader view.

In this year’s Survey, The Cannata Report asked office technology dealers: an open-ended question: “What is your most significant cause for concern for the long-term success of your business?” Here’s what they told us . . .

As equipment manufacturers weigh the costs and benefits of large-scale gatherings, many office technology dealers say regional events deliver more value, face time, and focus.

Have you ever noticed how the big production-class devices seem to get the good stuff first? Take AI, for instance . . .

How four office technology mega dealers got to be so big.

This Navy veteran, once a sonar expert on a nuclear submarine, works for All Copy Products in Colorado.

After four decades of conducting our Annual Dealer Survey, we know how change is ever-present for office technology dealers in their ongoing quest for fresh, recurring revenue streams and improved profitability.

From revenue streams to supplier breakdowns, here are 12 key takeaways from this year’s Annual Office Technology Dealer Survey in The Cannata Report.

Eighty percent of this year’s office technology dealer respondents generated revenue of less than $14 million in 2024, according to The Cannata Report’s 40th Annual Dealer Survey.

OEMs Ricoh and Sharp tie for first in the A3 printer/MFP category, while Kyocera leads in the A4 segment of the market, according to ithe 415 independent office technology dealers who took The Cannata Report’s 40th Annual Survey.

Managed Print Services (MPS) is the second-highest source of revenue, accounting for 13.2% of overall revenue among office technology dealers surveyed. However, several dealers integrate MPS in their overall A3 and A4 financials, so the actual percentage is probably higher. Taken together, the MPS and A3/ A4 (65.7%) revenue percentages add up to 78.9%.

Overall, more than $400 million of dealer revenue in 2024 was derived from the sale and service of toner or inkjet production printing digital presses, the Cannata Report’s 40th Annual Dealer Survey reveals.

Overall, managed IT services represented 7.6% of office technology dealer revenue in 2024.

Overall, managed IT services represented 7.6% of office technology dealer revenue in 2024.

Forty-five percent (187 office technology dealers) of Survey participants indicated they planned to purchase a fellow dealership or service company in 2025.

Perspectives: Reflecting on how the industry has transformed over four decades of change in the office technology channel.

Canon to fully expand its office MFP brand imageFORCE, emphasizing high image quality to promote in-house printing in offices.

After a decade, what’s really new with managed print services? Has MPS truly evolved? Is it even necessary for smaller customers?

The current generation of A4 MFPs offer high speeds, advanced finishing, and enterprise-grade security, matching the performance of many legacy A3 devices in the office technology space.