Several dealers noted that their team, their people, are the most important part of their business. This is echoed by OEMs that have been noted as great places to work and noted the folks who make their companies work. In office technology, the salespeople, service techs, CSRs, and IT staff are the face of a company; the people customers see and interact with most often. When customer-facing people are less than friendly and slow to satisfy a customer it is immediately apparent and reflects poorly on an entire organization. We don’t hear enough about the people who go above and beyond to leave a customer satisfied or return promptly with the needed part or solution.
Thinking more about the importance of people, the questions are: What do you do to make sure every member of your team provides value every time they meet a customer? And how do you acknowledge them when they go the extra hundred yards to make sure a customer is happy?
What we have seen is that dealers, large and small, are increasingly placing people from 35 to 55 years old (a mix of Gen-X and Gen-Z) in leadership roles. This is a good thing because younger people arrive with fresh thinking and different perspectives. In years of interviewing, traveling, meeting, and dining with VPs, C-level execs, and CEOs we have found people in their 30s, 40s, and early 50s to be more interesting to spend time with and who almost invariably provide straight answers to questions easy and tough.
Doug Albregts and Brian Wyatt
Marco Technologies, one of the largest office technology dealers, has appointed Brian Wyatt as CEO. Wyatt brings more than 25 years of experience in scaling technology services companies and building teams that deliver high performance results. Doug Albregts, the previous CEO, is now chairman of the board.
Laura Blackmer
Laura Blackmer, president of dealer sales at Konica Minolta, was named the Best Female Executive in the industry for the ninth time. Blackmer was praised for vision and commitment to the success of the dealer community, making her an influential figure who shapes the future of the channel and the office technology industry.
Laurel Burton, Stephen Choi, James Hwang, and Peter Stelling
Visual Edge IT has named three seasoned executives to its leadership team. Peter Stelling as chief integration officer and chief of staff, Stephen Choi as chief product officer, and Laurel Burton as vice president of marketing. Appointments of these pros builds on the momentum of James Hwang being named chief executive officer in June of 2025. Under Hwang’s leadership, the newly expanded executive team is positioned to accelerate Visual Edge IT’s growth, innovation, and market leadership as a trusted technology solutions partner for small and medium-sized clients.
Chuck Butler
Chuck Butler, formerly senior VP and CFO at Lexmark, was named chief financial officer at Xerox. His appointment reflects Xerox’s ongoing effort to align its leadership structure with the company’s strategic priorities and strengthen operational integration across the enterprise.
Chenyi Chiu and Kuoying Wang
Katun has appointed Chenyi Chiu as CEO. Since joining Katun as chief strategy officer (CSO) in 2024, Chenyi has consistently demonstrated strategic insight, collaborative leadership, and a commitment to driving Katun’s continued growth and transformation. As CEO, he will lead strategic initiatives focused on business growth and the expansion of Katun’s product portfolio. Katun’s former CEO, Kuoying Wang, was appointed chairman of Katun’s parent company, General Plastic Industrial Co., and continues to serve as chairman of Katun.
Robert Davis
Robert Davis has joined Sharp’s professional display business as vice president of services and solutions. He will work across the professional display organization to drive the company’s commitment to delivering a positive experience for end users and dealers. He arrives with a proven track record of building trust and developing successful strategic relationships with large corporate clients such as Fifth Third Bank, Convergys Corporation, ADT, Johnson Controls, and Samsung. His leadership style embraces mentorship, collaboration, accountability, while developing future leaders and fostering teams that thrive on curiosity and shared success.
Stacey Lucariello
Stacey Lucariello has been appointed senior vice president of human resources for Konica Minolta Business Solutions. Lucariello will lead the company’s North American HR organization and drive strategies for strengthening a people- first approach across the company’s workforce of more than 5,600 employees. Konica Minolta continues to prioritize talent development, employee engagement and an inclusive workplace experience.
SEE OUR ADDITIONAL 2026 WATCHLIST COVERAGE ON:
Kevin Tetu
Kevin Tetu has been promoted to president of Valsoft’s Managed Print Division. He now oversees the North American operations of MPS Monitor and Nexera and lead the combined commercial strategy and revenue organization. Tetu also will lead partner ecosystem development and go-to-market execution. This helps dealers reduce stabilize service operations, convert competitive fleets, and drive higher recurring revenue.
Jasper van Tongeren
DLL Group, known for its asset-based financial solutions, appointed Jasper van Tongeren to the role of chief digital officer (CDO), and he also has a seat on the Executive Board. Van Tongeren’s appointment and the expansion of the Executive Board to seven members should accelerate DLL’s digital transformation (DX). DLL sees providing a positive digital experience as a means of delivering a DX that positions the company and users of its software for future growth.
In a related move, DLL launched a new eBook, A Workplace Solution Provider’s Guide to Leasing and Financing, in response to increased demand for technologies, including AI, in the office technology segment. The eBook covers such key topics as:
- Understanding the financing process
- Starting a financing conversation with customers
- Choosing a financing partner
- Navigating trends in today’s smart-office landscape
Larry White
In 2025, the winner of the Frank Award for Best Male Executive was Larry White, president and CEO of Toshiba America Business Solutions. White was noted for exceptional vision, integrity, and performance.
